You hire us to automate something. We build it. You own everything we ship — the code, the workflows, the configurations. You pay for consultations and builds as quoted. If something goes wrong, our liability is capped at what you paid us in the last 12 months. These terms are governed by NSW law. The AI chatbot on this site gives general information, not professional advice — don't share confidential data with it.
1. Definitions
"NexFlow", "we", "us" means Bridge Base LLC, a limited liability company registered in Wyoming, USA, trading as NexFlow. Company details are supplied on invoices and formal agreements.
"You", "Client" means the person or entity engaging NexFlow through the website, by email, or through the portal.
"Services" means the consultations, workflow builds, ongoing support, and any other work NexFlow delivers for you.
"Deliverables" means the code, workflows, configurations, documentation, and other work product created for you.
2. Payment terms
- Consultations (Quick Map $50 USD, Deep Map $130 USD) are charged at the time of booking via Stripe. The consultation fee is credited toward a Spark or Flow build if you proceed within 30 days.
- Spark builds (from A$2,400 one-off) are invoiced 50% at kickoff and 50% on delivery. Payment is due within 14 days of invoice.
- Flow plans (A$1,800/month) are billed monthly in advance. Payment is due within 7 days of invoice.
- Fleet plans (custom pricing) are governed by a separate Statement of Work.
- All prices are in Australian dollars unless otherwise stated. Any applicable taxes are shown at invoicing. Late payment incurs interest at 2% above the RBA cash rate, compounded monthly.
3. Intellectual property
You own the code. Upon full payment, NexFlow assigns all right, title, and interest in the Deliverables to you. This includes source code, workflow JSON, configuration files, and documentation specifically created for your project.
NexFlow retains ownership of:
- Our pre-existing tools, libraries, and frameworks that we bring to every project.
- General knowledge, techniques, and experience gained during the engagement.
- The right to use anonymised, non-confidential project details in portfolio descriptions and case studies (with your prior approval).
You receive a perpetual, royalty-free licence to use any NexFlow pre-existing tools embedded in the Deliverables.
4. Warranty and support
- Spark builds include 30 days of bug-fix support after delivery. "Bug" means a deviation from the agreed specification; it does not mean new features or changes of scope.
- Flow plans include ongoing monitoring, monthly tune-ups, and priority bug-fix SLA (next business day).
- NexFlow warrants that Services will be performed with reasonable skill and care. We do not warrant uninterrupted or error-free operation of third-party services (Stripe, OpenAI, HubSpot, etc.) on which workflows may depend.
5. Limitation of liability
To the maximum extent permitted by law:
- NexFlow's total aggregate liability for any claim arising out of or in connection with these terms is limited to the amount you paid NexFlow in the 12 months preceding the claim.
- NexFlow is not liable for any loss of profit, loss of revenue, loss of data, loss of opportunity, or any indirect, consequential, or punitive damages.
- Nothing in these terms excludes liability for fraud, gross negligence, or death/personal injury caused by our negligence.
6. Australian Consumer Law and mandatory rights
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable laws. Where we are permitted to limit a remedy, our liability is limited to re-supplying the Services or paying the cost of having the Services supplied again.
7. AI chatbot disclaimer
The "Nex" AI concierge on nex-flow.io provides general information about NexFlow services and automation. It is powered by our chat backend and configured AI provider. Chatbot responses:
- Are not financial, legal, or professional advice.
- May contain inaccuracies or omissions.
- Should not be relied upon for decision-making without independent verification.
- Are not a binding quote or contract — confirmed quotes are provided via email or the portal after a consultation.
Do not share confidential, proprietary, regulated, or sensitive personal information with the chatbot. Chat messages and short pre-chat answers may be sent to our chat backend and configured AI provider for processing. They are handled under our Privacy Policy and are not a binding quote, professional advice, or a substitute for human review.
8. Confidentiality
Each party agrees to keep the other's confidential information (business data, API keys, trade secrets, pricing) confidential during and after the engagement. NexFlow encrypts all API keys at rest using AWS KMS and accesses client workspaces only when explicitly invited or when responding to a support ticket.
9. Acceptable use
You must not use NexFlow services, deliverables, or the public chatbot to break the law, infringe rights, send spam, attack systems, scrape or abuse rate limits, upload malware, process data you do not have authority to process, or bypass security controls. We may suspend access where needed to protect customers, third parties, or our systems.
10. Privacy, data processing, and security
Our handling of personal information is described in the Privacy Policy. For projects where NexFlow processes personal data on your behalf, the parties may enter into a Data Processing Agreement covering GDPR/UK GDPR, sub-processors, international transfers, confidentiality, security measures, assistance with rights requests, and deletion or return of data at the end of the engagement.
11. Termination
- Either party may terminate with 30 days' written notice.
- NexFlow may terminate immediately if you fail to pay after 30 days' written reminder.
- Upon termination, you retain all Deliverables already paid for. NexFlow will delete all client data from our systems within 30 days, excluding data retained under Australian tax-law requirements (7 years for invoices).
12. Governing law and dispute resolution
These terms are governed by the laws of the State of Wyoming, USA. Any dispute arising out of or in connection with these terms shall be resolved as follows:
- First: Good-faith negotiation between the parties for 30 days.
- Second: Mediation through a mutually agreed mediator.
- Third: Binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, seated in Cheyenne, Wyoming, USA.
Each party bears its own costs for negotiation and mediation. Arbitration costs are shared unless the arbitrator orders otherwise.
13. Changes to these terms
NexFlow may update these terms by posting the revised version at this URL with an updated "Effective" date. Material changes (pricing, IP ownership, liability) are communicated 30 days in advance to active clients via email. Continued use after the update constitutes acceptance.
14. Contact
Legal queries: legal@nex-flow.io
General support: support@nex-flow.io
Privacy: privacy@nex-flow.io (see also Privacy policy)
Have a question about these terms?
Book a 15-minute call or email us. We prefer plain-English agreements to legal jargon.